I ordered last Saturday 30 pounds of frozen Chile to be overnighted on Tuesday for a Wednesday am delivery for my son in laws birthday. It never arrived and nobody called to give an explanation. I even paid extra for guaranteed delivery! So I called the Hatch Chile Store customer service line and waited for 20 minutes....A woman answered and told me that they could not get any shipments out this week due to then holiday on Friday. She told me they could get it our by next Wednesday....I asked for a discount, or at least refund my expedited shipping costs but she said they can't do that, but can offer me a discount on a future order. This operation is very amateur and a HUGE disappointment! Off to find another Chile company...will never use them again.