My order was shipped to the wrong address. I replied to the confirmation email before my shipment was sent to let them know the address delivery address was incorrect as well as called three times and left voicemails with the correct address and my Oder number with no return call. I was able to establish communication through PayPal. They will not refund or reship my order. They have said they will only ship less than half of the original order and not refund the difference. I also purchased the shipping fresh guarantee. Be careful they do not care about customer satisfaction. I was a repeat customer as well. After this I will go somewhere else