Very dissaapointed. We've ordered from this vendor several times and hae always been thrilled to see the white box on our doorstep 2000 miles from NM. Order fullfillment has always been great and on time. This time however we discovered out "Hot" chiles were lacking any noticable heat. We reached out to the support who let us know we likley "removing the vein". We’ve always followed the same process. Roast over an open flame, peal, remove the seeds, bag, and freeze. We never wash or de-vein the chiles. After discovering the total lack of heat in this batch, we even left them roasted peeled with the seeds intact for two days in the fridge, hoping they’d develop some kick. Nothing. It really seems like we were sent the wrong chiles. But since they refuse to even consider that possibility or make it right, we’ll take our business elsewhere. It’s a lousy way to end what had become a beloved fall tradition for us. I’m sure our small 10–25 lb order won’t matter to thier bottom line, but we’re genuinely bummed out.