First of all, I love the. Chili! I am on the automatic delivery every 3 months. The first time I was supposed to receive some chili it didn't come. So after a month or so, I called. The person checked and told me someone forgot to check the box for me to have automatic delivery. The chili was sent. Then 3 months later, again no chili. I waited another month and called. The person apologized and said they ran short of the type of chili I wanted and asked if I would be ok with peeled chili. I said sure and the chili was sent. This system needs some tweaking? Otherwise the chili is wonderful!