This is our third year ordering hatch chiles. We usually have about 1/8 to 1/4 of them with some rot by the time they arrive. I usually just let it go. However, this time the 25# box arrived wet on the bottom and the UPS man said his eyes were burning. Half of the box was rotten, runny, and wet. Very disappointing. They are being replaced, so that's good. I think they need to be shipped the day they are picked on a freezer pack or something. Losing so much during shipping and within 1 day of opening is unacceptable. Thank you to them for replacing the box however the replacement box was not a full replacement. It was only half my original order. Unfortunately, many of those were also ROYTEN upon arrival, too. I fully expected a refund based on their inability to for fill my order properly. Instead, months later, I am still getting request to amend my review based on the fact that they sent out a replacement order. Again, the replacement order was rotten as well it was not a full replacement order so there is no way I’m going to amend this review. A refund should’ve been forthcoming.