As a return customer, we couldn't wait for the next year's crop. Your company was very, gracious and the chili arrived just as promised. Some of the most delicious green chili I have ever tasted as family members going back at least 5 generations have used this harvest time to gather together, roast the chili usually grown by one or more of these generations in New Mexico. Sorrowfully, we no longer have family in New Mexico and have since gone without for years. Sometimes we'd get lucky and a vendor would come to our city and we could purchase it there. Sometimes we never knew what we were really getting and would end up giving our purchase away because it was not mild as the vendor told us. This year, we ordered the same as we did last year, Mild chili. The chili arrived just as before and we were so happy but were most saddened when we discovered we had received not a mild, but a very hot-hot chili. After contacting one Hatch representative, I was instructed to take pictures of the box and a sample of the chili. I did as requested. I was also instructed not to return the chili to Hatch, but to give it away and a replacement mild chili would ship. Apologies and very, very nice representative of your company made me feel so happy that we found you. Now, I'm told that not only will I not receive a replacement, but I am also out the $100. Your company is huge. A couple of boxes replacement would have insured you a lifelong customer and even new ones based on my word of mouth. Poor form The Hatch Chili Store.com poor form!