The process as a whole was very easy, which I appreciated. However, the product that was delivered to me was extremely inferior to the product I ordered. My order was for a 5 pound batch of medium-hot chiles and once I roasted the chiles and ate a few (on two separate occasions) I was very disappointed with the level of heat provided by the chiles. I detected no hint of spice when eating the chiles and it almost tasted like I was simply eating a bell pepper rather than the famous Hatch green chile I came to love after living in Albuquerque for five years. I'm not sure what went wrong but I would very much appreciate some type of explanation as to why the chiles were not spicy.