This was the first time I ordered with you. I ordered 20 pounds of whole mild chili. When I received the package there was only one box of 5 pounds of chopped chili. Being the first time I didn't know if you sent it 5 pounds at a time or what. I wouldn't think so. I called 3 or 4 times leaving a message 2 times. I kept calling to see if I could speak with a person. Finally I spoke with someone and told them what had happened. They said they would check it out. The calls were made on Thursday and Friday. Monday a lady returned my call from the message I left and that is when I explained I had ordered whole chili and this was chopped. It would have been nice to have gotten my 20 pounds of whole chili and not 15 pounds of whole and 5 pounds of chopped. I had offered to send the chopped back.