I haven’t actually cooked with the chilies yet, so no review on the quality of the product. I had a disappointing reaction to the order process. I ordered online on a Friday, picked 3 day shipping so I’d get them the following Wednesday for a dinner party Thursday. Come Thursday morning, no chilies. I inquired twice via email and did not receive a response. Called and left a voicemail on Friday. The call was returned later in the day. Indicated they had an inventory problem and could ship from the East coast, to arrive the next Wednesday. My shipping charge was refunded, but I felt disappointed with the service of this “small, family owned company” had let me down. Seems reasonable that to offer expedited shipping you’d follow up to insure expedited shipping happened.
6 years ago
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