I have always been very happy with products and services here BUT this year is a very different experience. My chilies arrived today (in two days) but with no ice or container for ice in cardboard box. Box was leaking because of the spoiled chilies (47) and damaged 14. What a mess. I will be preparing leftovers ASAP to try to save the rest. I notified Hatch after I posted the review and they responded that since I had used their recommend method of shipping, they would replace the loss. About a week later they sent out another 5 pounds of chilies. As I said at the start I am usually ecstatic about Hatch. I am only happy this year.