I order fresh peppers from this company every year. Even with the inflated prices, I have always been satisfied. This year, I decided to also order frozen peppers. My fresh peppers had quite a bit of waste due to rot. I figured, based on my previous experience, that this was an anomaly and did not bother to contact the store. The first batch of "frozen" peppers arrived unfrozen, so I ordered another batch. I was told (via email) that that due to shipping delays related to Covid, this is a known issue, and if the thawed peppers are cold to the touch, they are safe. I discarded the $75 worth of peppers as I wasn't willing to incur the risk. Shame on me for the second order.