My 1 Star is based on a poor goods return policy Box came with some damage & goods not well packed. Luckily they were not damaged. I enquired on how to return the items as the shades were not suitable. They responded requesting me to pay for recoded delivery postage using the same damaged box the goods arrived in. I quote” if box! or goods damaged on receipt of returns. Goods may not be refunded. “ This an unacceptable return policy in this time of internet shopping From my experience return labels are usually included. Very disappointed . I am an honest customer and feel I have not been treated well . It would be nice if customer care rang & spoke to me regards returns . I would prefer to use a study box