The Hut sent me a different size shoe to that which I ordered. I had to log in to request a return. Then after several days they e mailed to tell me to upload a photo and share it via the message app. I uploaded the photo with a description of the issue . ts a bot - and the bot said it would refer me to an agent . I doubt there is an agent. I doubt they intend to rectify the problem. I am still waiting for the message app to respond. Do not use this website .