How I wish I had read these reviews here properly before I used this company! Yes there are some good reviews, but dig a bit deeper and you will find plenty of bad ones from people that have had exactly the same bad experience that I have had. I've had to delay my response to this company due to all the stress and trouble they have caused me. August last year (2020) I had a new lawn laid. This was a gift for my 90th birthday from all my family, right down to my Great Gran children. The lawn was duly laid by rotavating the old lawn and laying the new lawn on top. Alarm bells did start to ring when they were 25 turfs short (and blamed me!) even though I had given them correct measurements (don't expect them to come and measure up themselves). It took almost 3 weeks for them to lay the missing turfs. I have to say that when it was finished it looked so lovely and nice and, I was extremely happy and proud of it. A few months after being laid my lawn has turned into a complete DISASTER. The lawn is lumpy and bumpy all over with the grass dying out in patches. All of my emails to them requesting help had negative delaying responses, ie; they want photos, then more photos etc. They will not come and have a look for themselves, or have one of the lads on his way to other sites to check on the problem. You can't get to speak to them at all, its all by answerphone, then you get a reply by email. Their last email contained the following , I quote "a lawn is a natural changeable product which does require an amount of aftercare on your behalf or it will suffer, which unfortunately in this case it has." They could never be so WRONG in this respect. I have followed all of their instructions to the letter. In all my 90 years I've never come across a worse company. It appears they take your money then say it's your fault. Other lawn laying companies have told me that you don't lay new turf on top of the old lawn even if it is rotavated, because that poor preparation leads to all of the problems that I now have. I have paid a large sum of money to get a nice lawn to be proud of, but I now have a lawn that is actually WORSE than the old one and resembles an underground rockery! I now have to pay someone else to put right what I trusted this company to do right in the first place. If you are thinking of getting a new lawn laid, my experience should tell you to LOOK ELSEWHERE.