“They didn’t lay it properly and despite watering twice a day for a full hour each —- the grass has died and not taken to the soil underneath. The way the receptionist Emma has dealt with it is by simply ignoring me - no way of being able to contact them by phone either. I shld have known better by reading all the negative reviews for this company first… I didn’t I just went with it. Do not make the same mistake. These guys are sloppy and do not care at all about your lawn or your service —- AVOID!!”
“Had our front and back gardens returfed by this company in April. Back garden was prepared properly and is fine. But the front was not rotavated as machine broke down, so new turf simply laid on top to my horror. Guys said to contact office if new turfs didn't take, which they didn't, I so got back to Emma who blames me for not watering! (I heavily watered it every evening.) Have since been dealing with their Operations Manager Richard Gibson who's also blaming me. They are refusing to put right nor refund even half the money I paid. Been taking advice from Citizens Advice Barreau who are assisting me in taking court action against this rogue trader.
Avoid this company, they are crooked cowboys.”
“Very happy with the lawn we had installed. The team who came were very knowledgeable and helpful, and our new lawn is still looking terrific. The price was also a huge plus as excellent value for money.”
“You pay for what you get!! Stay away from this company!! I would not give any stars apart from the price.
The price from this company was very good but the quality of work was so awful, I am so upset every time I walk on it.
My poor lawn was better before they touched it.
Emma's communication is very poor, with no compassion to sort this out.
I had two young guys come around (one, I later found out to be on numerous warnings for his work and behaviour). They were more eager to rush the job than take time to do it properly. They left a mess all over my new patio. I was livid, I asked them to clean up and got abuse back from one, you can guess which one of the two. He was threatening to pull up the turf. I wish he had now! The other guy was polite.
Emma took £50.00 off as a good will gesture to compensate the abuse, which has later been thrown back in my face why I am now complaining. She did send a decent guy around the next day to clean up there mess, thou I had already cleaned up some, as it was that bad.
I was told to wait a year. I got back in touch with Emma, after the year to sort it out, waiting days and weeks for a reply.
The lawn still is so uneven it is ankle turning and dangerous. She has refused to date to send a worker around to check it out or even answer my emails now. So I am taking them to court, it is just not fair as I did everything asked of me to let the grass take.
I have had another turf company around to see how I can rectify their bad workmanship. They have agreed it is really bad work and they receive a lot of calls from Emma's customers ranting about the poor work they have paid for.
It is simply not fair, they can take my money, do a bad job and not have the decency to fix it. It isn't hard to grow grass but like all jobs, prep is key otherwise it all falls apart like my lawn”
“Everything about this company has been brilliant! The price quoted was the best we could find. The booking process with Emma was simple and helpful. A very big shout out for Stuart and Jo who came to do the work and were very hard working and did not stop at all. We ran short of the lawn ordered and had to wait for a couple of weeks for them to return to complete the job but that too was managed efficiently. We are very happy to recommend on to anyone wanting to re-turf their lawn”
“Throughout the process, the team demonstrated exceptional professionalism and a strong work ethic. They communicated effectively, keeping me informed about each step of the process. They were also punctual, completing the project within the agreed-upon timeframe.”
“Very satisfied with service from start to finish. Office was quick to respond and explain process etc. Turfing men were polite and helpful. I needed quite a lot of work as just moved to house and garden has been badly neglected by previous owner - it was a challenge!! Lots of rotovating, soil, levelling and new turf and also my back garden access is awkward. They were fine about it and did a very good job. Very happy. Thanks very much”
“Everything about this company has been fantastic. The price quoted and stuck to was the best we could find. The booking process was simple and helpful. The lads who came to do the work were passionate about what they do and worked hard. And even after being down for quite some time now, the finished lawn speaks for itself, it's still flawless and really does stand out. Very happy to have been recommended, and am happy to recommend on to anyone wanting to re-turf their lawn.”
“We needed a very large lawn installed professionally ready for a photo shoot, Sam and the rest of the lawn turf laying company team used their expertise and worked hard achieving just what we had hoped for, to completely transform our garden. We will be using their services again and are happy to recommend them to anyone needing a replacement garden lawn.”
“We are absolutely delighted with our new lawn laid by The Lawn Turf Laying Company. The workman were fantastic; on time, conscientious, neat and tidy and left us with perfect looking new grass. Would highly recommend this company who, in addition, are extremely good value for money !”
“Everything about this company has been fantastic. The price quoted and stuck to was the best we could find. The booking process was simple and helpful. The lads who came to do the work were passionate about what they do and worked hard. And even after being down for quite some time now, the finished lawn speaks for itself, it's still flawless and really does stand out. Very happy to have been recommended, and am happy to recommend on to anyone wanting to re-turf their lawn.”
“We were recommended to the Lawn turf Laying company by family who had their lawn replaced by them some time ago. We went onto their website and got our quote that same day which was a price we found quite reasonable. The lady who then took our booking was very helpful and informative in answering all our queries. The installation day came and the landscaping team were superb, they were polite, informative, and worked really hard and efficiently to give us the stunning emerald green lawn we had hoped for. Very happy to recommend this terrific company, if only more were like them.”
“I accepted their quote to remove/replace 55sqm of turf by rotavating, levelling, fertilising and replacing with new turf. After the rotavating process I queried the lead installer why they weren't levelling the base prior to laying turf (at this stage there were clumps of the old turf randomly raked-into the rotavated, uneven soil). He said we lay the rolls then pound the boards to level the lawn. This didn't reconcile with what I had seen in their detailed quote nor other lawn-laying guides but he was adamant that this technique is the way to do it.
The next day I noticed the uneven state of the lawn (not due to unequal turf thickness but substrate preparation) so took a straight-edge to the lawn, took numerous photos as evidence and sent these to Emma who had been excellent in our contact thus far. She reviewed these and made arrangements for the lawn to be inspected by another team.
The first date offered did not suit us as no one would be home, but I offered a whole range of other options which she said they would consider and get back to me. They made several, separate requests for photographs which I satisfied. At this stage it all looked promising that they took customer service seriously, however it took a turn for the worse following an email from Jon and I quote - ''Regarding any undulations, these are usually caused by walking on the new lawn during it's establishment period. This does include keeping pets off too as your dog can be seen on it in a photo. The best way to correct again is to board it when soaked or to top dress with a soil/seed mix''.
That was the last I've heard despite several further emails to them. For the record I walked on the lawn the day after completing the job to take the photographs and the dogs in question are a Jack Russell cross and a Lakeland terrier (small breeds).
6 weeks following re-turfing the grass is green and lush but the base is more lumpy than before - this is particularly galling as I showed the lead installer this fact and said it was a key item to remedy. The quote very clearly also listed a systematic process for preparation, levelling and re-turfing. This was not followed.
Avoid this company if you expect accountability.”
“DO NOT TRUST THIS COMPANY. I had the lawn laid six months ago. On the day of the installation I complained that the laying process was all wrong and they assured me everything would be fine. I followed their care instructions and 6 months down the line I have no grass left all bare, all dead even though I followed their instructions. They blame me for walking on it or not watering it. They think they can get away with this but I'm taking them to court. The bad reviews I can really relate to. They are not responding to any of my emails. Alarm bells should have rung when they are cheap compared to other companies and the loudest alarm bell that they don't take any phone calls. I'm trying to work out a way of contacting the rest of the dissatisfied customers so that we can together stop them from doing this to other people.”
