DO NOT TRUST THIS COMPANY. I had the lawn laid six months ago. On the day of the installation I complained that the laying process was all wrong and they assured me everything would be fine. I followed their care instructions and 6 months down the line I have no grass left all bare, all dead even though I followed their instructions. They blame me for walking on it or not watering it. They think they can get away with this but I'm taking them to court. The bad reviews I can really relate to. They are not responding to any of my emails. Alarm bells should have rung when they are cheap compared to other companies and the loudest alarm bell that they don't take any phone calls. I'm trying to work out a way of contacting the rest of the dissatisfied customers so that we can together stop them from doing this to other people.