My lawn was laid on 11th Feb. Initially looking from my back door. I felt pleased with the work. Later I discovered patches of turf that looked quite unlike the rest. They were patchy, with splits in places, areas of rotten grass and they were not consistent with the quality of the remaining turves. I contacted the company to inform them that substandard probably old turves had been laid and remedial work was necessary. Their reply was, ‘All our turf is cut fresh to order, let me be clear we do not use old turf.  It may be the way the roll sat on the truck during transportation and will recover.Please can we review in 2 weeks, we need to let everything settle.’ The correspondence, including a number of photographs of grass clearly not ‘recovering’ continued for some time until I finally received an email stating that a team would be sent out on 5th Feb, only to receive another shortly after to say that there had been a ‘mistake’ and the team would not now arrive. The final email from the company stated that, ‘I cannot help you any further than continually explaining that all your turf rolls are the same quality, the same soil type and the same grass seed mix. Colour variations sometimes occur temporarily. But the lawn will soon match all over.’ Now five weeks on the difference between the substandard turves and the rest of the lawn remains clear. The company has simply refused to resolve this matter. I know the difference between heathy turf and yellowing turves with splits and dead patches. Had I seen this on the day I would not have paid for the job until it was put right. I would not have accepted the turves. I would not recommend this company.