Entire application was extremely difficult, and many of the checks are invasive and uncomfortable. Agency are often unable to provide answers or will simply ignore you. They ask for so much information, even after having access to your entire bank account and bank statement. They also harassed my guarantor for a referee (someone superior him at his workplace) even though this could be highly inappropriate and a breach of professional and social conduct. It honestly feels like they don't want people to rent from them, given how difficult the overall process is. Would not recommend this agency. Website user experience was ok.