Awful processes, never reply, request documents repeatedly even when you've already sent them. They emailed my manager 3 times before midday hounding him for a reference when we explained we had to get details from HR (I work for a very large company) they then got the letting agency to email me. They have only called once and this was while I was working and they had my work hours, they didn't call when I had arranged a call and more nonsense Considering I've had to give them a ridiculous amount of sensitive private data and they ask for the same documents, i am concerned at how they've been handling my data. Awful company