The service was great from the beginning - after I placed an order I needed to change the engraved text (when I found out that the text can be in different language than English!) which wasn't a problem for Adrian, who dealt with my enquiry. Adrian also contacted me to ask about the distribution of my text to make sure I was satisfied before the lighter was even made. I placed my order on Friday afternoon and my lighter was ready on Monday with all the changes I made over the email. The only downside is that the text seems rather printed than engraved, but as long as it's durable I have no problem with that. The lighter is beautiful and I am overall very happy with the purchase.