Do not use this service, pay a little bit more and get a reputable company to fix your computer issues. I have an iMac which had issues booting up and they took 3 weeks just to get a “specialist” to assess it only for them to inform me there’s nothing they can do about the issue. Best part was I had to ring them up to ask for an update before they updated me, even though they had that information days before I called to get an update. You’re better off going through a reputable authorised Apple retailer, it may be expensive but to avoid all the hassle that comes with this company, I’d swallow the expensive pill!