This is the worst online shopping experience I ever have encountered. Shipping took three weeks, and customer service adopted a "washing of the hands" attitude. The boots looked like cheap knock-offs, and they did not have a quality "feel" to them once I tried them on. In addition, the materials were obviously of poorer quality than the materials used on boots of just a few years ago. The Muck Boot Store provided a UPS return label; it then charged $15 for the privilege of returning substandard merchandise. Everyone also should read the most recent Amazon reviews about the poor quality of these boots.