They just plain old suck! I ordered boots as a gift 10 days ago and they haven't even shipped! UNSATISFACTORY! I phoned and spoke to a customer service rep and after approximately five minutes om hold she couldn't tell me what the status was or why they had not shipped! Again UNSATISFACTORY! When I then told her that I wanted to cancel the order, I was informed that orders could not be canceled. To which I replied even if they haven't been shipped?! I asked to speak with a supervisor and after what felt like 10 additional minutes on hold she came back to tell me that her "supervisors are busy" but that she had sent a notice to their cancellations department and that they would contact me regarding the cancellation. The entire experience was UNSATISFACTORY! If a company cannot get its act together then they don't deserve your business and they WILL NOT be getting mine!