The rug that I ordered was delivered to the wrong address. I had to chase up, and was told that the courier's Sat Nav had failed, and therefore he delivered to the wrong area (about two miles from my home) and to a clearly different address to the one on the packaging. I was informed that the courier would collect the rug and deliver it to me on Friday. It arrived on Saturday whilst I was out, and dumped by my front door. When I opened the packaging the rug was a horrible 'greige' colour (was advertised as cream, and looked cream in the photograph online). I now have to return it at my cost. I won't be using this company again.