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The Rug Seller Ltd Reviews

4.7 Rating 21,363 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

Company Reviews

Product Reviews

4.7

Based on 21,363 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

The Rug Seller Ltd 5 star review on 23rd February 2025

The Rug Seller Ltd 5 star review on 18th February 2025

MISS M MITCHELL

The Rug Seller Ltd 5 star review on 13th February 2025

LINDA SCORTHORNE

The Rug Seller Ltd 5 star review on 10th February 2025

The Rug Seller Ltd 5 star review on 8th February 2025

The Rug Seller Ltd 5 star review on 1st February 2025

701

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with my rug which I chose to blend in with my blue velvet sofa and curtains. It's quite a traditional looking rug and looks good on my wood effect laminate.”

The Rug Seller Ltd 5 star review on 23rd February 2023

Helpful Report

Posted 2 years ago

“Rug promptly delivered. Excellent quality”

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(Manchester) - Posted 2 months ago

“Very happy with three rugs that I have bought”

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(Manchester) - Posted 2 months ago

“Rug was exactly as described and excellent service. Was delighted with my purchase.”

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(Manchester) - Posted 2 months ago

“We ended up returning this item. Not anything to do with sellers or quality of this item, it just did not match our decor, our fault. The customer care was excellent and they made the return very simple. Money returned quickly and efficiently. Will use The Rug Seller again for sure. John Robinson”

Helpful Report

(Manchester) - Posted 2 months ago

“Disappointed at length of time it took to get my order. Rug is beautiful, just what I wanted. Customer service poor, only had updates after emailing several times. Phone lines not accessible, unable to leave messages as full. Began to think I'd been scammed so contacted my bank, then order arrived.”

Helpful Report

(Manchester) - Posted 2 months ago

“Regarding delivery, it was quick and easy to Jersey. The rug is ok, it's not got the thickness or quality of other rugs I have purchased from this site which is a shame but it wasn't particulalrly expnsive and so it will do.”

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(Manchester) - Posted 2 months ago

“Abyss and habidecor bathroom rug, absolutely stunning. Great delivery and service. Will use again.”

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(Manchester) - Posted 2 months ago

“Ordered 2 rugs, arrived on time, well packaged and good quality.”

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(Manchester) - Posted 2 months ago

“The whole procedure from start to finish proceeded without any problems. One minor suggestion is that the website does not seem to always work properly.”

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(Manchester) - Posted 2 months ago

“Reliable and prompt. The rug looks great in my newly decorated hallway”

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(Manchester) - Posted 2 months ago

“Arrived promptly amd it is a beautiful, lush and luxurious looking aurora rug”

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(Manchester) - Posted 2 months ago

“I purchased paid for a hall runner on the 19th February nothing has arrived I have emailed with no response and tried to ring impossible to get to speak to anyone looked on Web site rug sold out very dissapointed and nearly £53 pounds down BEWARE”

Helpful Report

(Manchester) - Posted 2 months ago

“The product I purchased was beautiful, when it finally arrived. Delivery was very slow with a 10 working day dispatch window which was not made entirely clear when ordering - it stated that the delivery would be made in 1-10 days. When I tried to contact the company to find out when I would receive my order (as I didn't receive a dispatch email) there was no reply to emails, and the phone number on the website just stated that a mail box was full and could not take messages. I even tried selecting the finance and marketing options on the phone, but the call was then cut off. I became worried that I had purchased from a dodgy website, and in desperation I posted a comment on the company social media, as other disappointed customers had also done, and after a couple of days I received a public response basically telling me to keep waiting as they were within a 10 working day dispatch window. Finally I received a dispatch email just within the 10 working day window and then the item - a duvet set - arrived quickly afterwards. The company say they are very busy. They need to invest some of their profits into hiring more staff to answer phones and emails as the service, sadly, is very poor, which is disappointing given the glossy website. I also struggle to believe that they actually keep items in stock, as there is no way it takes 10 working days (which in reality is 2 weeks) to put a duvet set in a bag and send it out.”

Helpful Report

(Manchester) - Posted 2 months ago

“I have attempted to contact your company by phone and email.I received a collection of mats which had no relatioship with the order placed. I have asked you to collect the order and provide me with a refund.I have heard nothing from your company ! I await your response. John Rdford”

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(Manchester) - Posted 2 months ago

“Nice website. Easy to navigate, view rugs from different angles and order. Shipment was swift and item very well packaged. It's a nice rug, perhaps a little darker than I expected but overall, very pleased.”

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(Manchester) - Posted 2 months ago

“We bought wallpaper for our dining room from the rug seller, easy to order, delivery was when they said and we were really pleased with the quality product.”

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(Manchester) - Posted 3 months ago

“The rug is beautiful, but unfortunately it stinks of damp musty smell. I have put it outside to try and rid the smell, slowly getting better”

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(Manchester) - Posted 3 months ago

“Really easy to use website and great selection of items to buy. Good price and delivery.”

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(Manchester) - Posted 3 months ago

“AVOID, AVOID, AVOID at all costs!!! The customer service of this company is so poor! I returned the rug I purchased as it wasn’t the same as a previous order I had placed. I had to pay for the return which then took them another for days to mark as received after I had proof of delivery. You cannot get hold of the company by telephone to speak to anyone as the mail box is constantly full (Probably of complaints) I was advised by email I would receive my refund but this could take 7-10 working days however we are now still not received my refund. They are no longer answering my emails & still cannot get through on the phone. I have never dealt with a company whose customer service is as bad. I have now had to contact my card company to request a charge back. Although 7-10 is possible for a card refund most people receive theirs within 3-5 days. my advice would be DONT BUY FROM THIS COMPANY!!!!! They are quick to take your money but if anything is wrong they don’t want to give you it back. They took my money on the 19th January, waited for delivery, returned within 2 days & now we are on the 26th February & still not received my refund!!!”

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(Manchester) - Posted 3 months ago

“Love my runner. Do you do a large rug in same color please.”

Helpful Report

(Manchester) - Posted 3 months ago

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The Rug Seller Ltd is rated 4.7 based on 21,363 reviews