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The Rug Seller Ltd Reviews

4.7 Rating 21,365 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

Company Reviews

Product Reviews

4.7

Based on 21,365 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

The Rug Seller Ltd 5 star review on 23rd February 2025

The Rug Seller Ltd 5 star review on 18th February 2025

MISS M MITCHELL

The Rug Seller Ltd 5 star review on 13th February 2025

LINDA SCORTHORNE

The Rug Seller Ltd 5 star review on 10th February 2025

The Rug Seller Ltd 5 star review on 8th February 2025

The Rug Seller Ltd 5 star review on 1st February 2025

701

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID, AVOID, AVOID at all costs!!! The customer service of this company is so poor! I returned the rug I purchased as it wasn’t the same as a previous order I had placed. I had to pay for the return which then took them another for days to mark as received after I had proof of delivery. You cannot get hold of the company by telephone to speak to anyone as the mail box is constantly full (Probably of complaints) I was advised by email I would receive my refund but this could take 7-10 working days however we are now still not received my refund. They are no longer answering my emails & still cannot get through on the phone. I have never dealt with a company whose customer service is as bad. I have now had to contact my card company to request a charge back. Although 7-10 is possible for a card refund most people receive theirs within 3-5 days. my advice would be DONT BUY FROM THIS COMPANY!!!!! They are quick to take your money but if anything is wrong they don’t want to give you it back. They took my money on the 19th January, waited for delivery, returned within 2 days & now we are on the 26th February & still not received my refund!!!”

Helpful Report

(Manchester) - Posted 1 year ago

“Love my runner. Do you do a large rug in same color please.”

Helpful Report

(Manchester) - Posted 1 year ago

“I have over the last 8 years bought 4 rugs from the rug seller. I am extremely pleased with the quality and ease of cleaning, (I have 3 dogs). It is easy to order and they have such a vast range, all at good prices.”

Helpful Report

(Manchester) - Posted 1 year ago

“Stunning rug and fast delivery - love it”

The Rug Seller Ltd 5 star review on 25th February 2025

Helpful Report

(Manchester) - Posted 1 year ago

“Paid extra for timed delivery slot that apparently wasn't available for the size of rug ordered. Had to chase for refund. Annoying!”

Helpful Report

(Manchester) - Posted 1 year ago

“Poor communication and standard of trading, we have tried contacting them and they failed to respond.”

Helpful Report

(Manchester) - Posted 1 year ago

“Omg where do I start?… the rug I’ve received is the most beautiful luxurious rug I’ve ever owned, I can’t help but take my shoes off just to wiggle my toes in the deep pile, this rug has totally exceeded my expectations.”

Helpful Report

(Manchester) - Posted 1 year ago

“issues with non delivery and inability to contact seller. Refund requested via Paypall.”

Helpful Report

(Manchester) - Posted 1 year ago

“Prompt delivery and rug was good value for money”

Helpful Report

(Manchester) - Posted 1 year ago

“Have now bought a few rugs from The Rug Sellar and they always arrive very quickly and are always perfect and sometimes there is even a special offer. I now have the confidence that whatever I buy, it will be fine. And - the web site works really well! Thanks”

The Rug Seller Ltd 5 star review on 23rd February 2025

Helpful Report

(Manchester) - Posted 1 year ago

“Good range of brands at really competitive prices.”

Helpful Report

(Manchester) - Posted 1 year ago

“I ordered the Ascot Taupe rug 120x170 for my hallway to replace the door mat inside and it's perfect. We don't have people trying to balance on the small mat any more removing shoes.This rug is ideal as it's thick and the colour is just what I wanted and the quality is excellent. The whole progress from ordering to delivery took 10 days.”

Helpful Report

(Manchester) - Posted 1 year ago

“Excellent service. Very well packed to make sure no damage occurs”

Helpful Report

(Manchester) - Posted 1 year ago

“I love my beautiful rug from The Rug Seller! It is even better than I thought! I bought the Kelim runner for my hallway and it looks absolutely stunning. The blues, greys, yellows and greens look gorgeous and the rug is fantastic quality and really hard wearing. I will definitely buy from this company again!”

Helpful Report

(Manchester) - Posted 1 year ago

“Great rug, delivered within the timeframe given. Very good service and will use again.”

Helpful Report

(Manchester) - Posted 1 year ago

“We bought a navy wool rug, there is just one slight problem, we have a couple of white spots which we think is the underside of the rug coming through.”

Helpful Report

(Manchester) - Posted 1 year ago

“Bought my rug at a big discount and despite reading reviews about long waits for delivery, it came within 5 days. Excellent service, quality and value from beginning to end.”

Helpful Report

(Manchester) - Posted 1 year ago

“Excellent sale prices of excellent quality products. Kept up to date with dispatch notification when asked, products arrived promptly afterwards well packaged. Absolutely delighted with the Turtle Mats purchased.”

Helpful Report

(Manchester) - Posted 1 year ago

“Sadly my paid order was not dispatched in the time promised even after several phone calls enquiring where it was: eventually was delivered to wrong address!!!! involving more calls…. I am NOT happy”

Helpful Report

(Manchester) - Posted 1 year ago

“Bit of delay but worth it. Good quality rug for a nice price”

Helpful Report

(Manchester) - Posted 1 year ago

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The Rug Seller Ltd is rated 4.7 based on 21,365 reviews