The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,363 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,363 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased paid for a hall runner on the 19th February nothing has arrived I have emailed with no response and tried to ring impossible to get to speak to anyone looked on Web site rug sold out very dissapointed and nearly £53 pounds down BEWARE”

Helpful Report

(Manchester) - Posted 3 months ago

“I have attempted to contact your company by phone and email.I received a collection of mats which had no relatioship with the order placed. I have asked you to collect the order and provide me with a refund.I have heard nothing from your company ! I await your response. John Rdford”

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(Manchester) - Posted 3 months ago

“AVOID, AVOID, AVOID at all costs!!! The customer service of this company is so poor! I returned the rug I purchased as it wasn’t the same as a previous order I had placed. I had to pay for the return which then took them another for days to mark as received after I had proof of delivery. You cannot get hold of the company by telephone to speak to anyone as the mail box is constantly full (Probably of complaints) I was advised by email I would receive my refund but this could take 7-10 working days however we are now still not received my refund. They are no longer answering my emails & still cannot get through on the phone. I have never dealt with a company whose customer service is as bad. I have now had to contact my card company to request a charge back. Although 7-10 is possible for a card refund most people receive theirs within 3-5 days. my advice would be DONT BUY FROM THIS COMPANY!!!!! They are quick to take your money but if anything is wrong they don’t want to give you it back. They took my money on the 19th January, waited for delivery, returned within 2 days & now we are on the 26th February & still not received my refund!!!”

Helpful Report

(Manchester) - Posted 3 months ago

“Poor communication and standard of trading, we have tried contacting them and they failed to respond.”

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(Manchester) - Posted 3 months ago

“issues with non delivery and inability to contact seller. Refund requested via Paypall.”

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(Manchester) - Posted 3 months ago

“There was a problem with my original order which was initially dealt with well. However the replacement rug sent out had the same problem as the first. I have now emailed sales four times and no one has got back to me other than to say they are very busy. I’m sorry to say that this time around their customer service has been very poor and I’m now waiting for a solution for a rug I ordered before Christmas. Not good enough.”

Helpful Report