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The Rug Seller Ltd Reviews

4.7 Rating 20,864 Reviews

79 %

of reviewers recommend The Rug Seller Ltd

Company Reviews

Product Reviews

4.7

Based on 20,864 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 23rd April 2024

The Rug Seller Ltd 5 star review on 23rd April 2024

The Rug Seller Ltd 5 star review on 15th April 2024

The Rug Seller Ltd 5 star review on 10th April 2024

The Rug Seller Ltd 5 star review on 8th April 2024

The Rug Seller Ltd 5 star review on 24th March 2024

The Rug Seller Ltd 5 star review on 14th March 2024

648

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed, I purchased what was described in the listing as a Duvet set showing the picture of such but was sent a Pillowcase, on contacting the company they could not see how they had worded the listing wrongly and they dismissed my complaint altogether, not happy with this outcome but no point of a second contact as no success the first time around.”

Posted 3 days ago

“I am trying ti write a complaint but the email you have keeps bouncing back. This would suggest you are non contactable. I am extremely unhappy with the quality of the product and will voice my opinion of your company on social media and other out lets!”

Posted 3 days ago

“I am unhappy with the rug as it is losing bits and frayed around the edges Also poor quality please tell me how i can RETURN THIS RUG”

Posted 6 days ago

“The rug has an awful chemically smell to it which just won’t go. We thought it would leave after a few days but it’s really awful to the point we have removed it from the house.”

Posted 1 week ago

“The rug didn't look like how it was on the website. It was a grey rug with white lines (Morrocco style rug). The white lines were wide, thick and long on some parts of the rug, and thin and short in other places. I tried hoovering it, but it did not change it's appearance. I tried moving/spreading the rug with my hands but it made no difference. You could not see the lines at all in some areas. I e-mailed the rug seller twice about this, and some guy fobbed me off twice by saying that it's due to the pile height and direction and denied that it was faulty, although I did send photos comparing it to the one on the website. It was either misleading or faulty. I have had to arrange my own return with a courrier and paid £18 to have it returned, and I will won't be able to claim the return costs. Appauling service by the Rug Seller and terrible customer service. Don't bother ordering from this website! Shocking! I won't be buying from them again!”

Posted 2 weeks ago

“Sorry to say I won’t be buying from this supplier again. Very slow shipment and I had to do all the chasing. They didn't not meet their own policy for shipping”

Posted 1 month ago

“I was extremely disappointed with my whole experience. The rug was almost a week late to be delivered to me and the quality of the rug was extremely poor. It was not worth the money whatsoever. I will be returning the item.”

Posted 1 month ago

Good Morning Danielle, Please allow me to apologise to hear you are unhappy with your purchase. Once the item has arrived back within our warehouse, a refund for the returned item(s) will be processed back to you. Kind Regards The Rug Seller

Posted 1 month ago

“You sent the wrong hall riunner”

Posted 2 months ago

Good Morning, I have taken a look into this and I can see our customer service team have been in contact to have this matter resolved for you. Kind Regards The Rug Seller

Posted 1 month ago

“I have been trying to contact them as the rug is the wrong colour for my room by email and phone but to no avail the phone is engaged ever time I ring and nobody has replied to me email. And this is the company how say no problem with returning !!!”

Posted 2 months ago

Good Morning, I can see our customer service department have been in contact advising further information on how we would advise to arrange the return. Kind Regards The Rug Seller

Posted 1 month ago

“I would rather award no stars, our so called rug is very disapointing the quality is very poor. Never buy this your company again.”

Posted 2 months ago

Good Morning John, Please allow me to apologise to hear you are unhappy with your item. Please contact our customer service team via email with images of the item received and we will happily look into this for you. Kind Regards The Rug Seller

Posted 1 month ago

“No rug was delivered how can I review something I've not received”

Posted 2 months ago

Good Morning, I can see from our system our customer service team are currently invesitgating this for you and are providing frequent updates via email. Kind Regards The Rug Seller

Posted 2 months ago

“Very poor customer service and after sales service. Rug was delivered to the wrong address, I did not receive any further deliver communications. I have made a complaint which I was told will be sorted in 24 hours, after a few days, I have not received any response - would never recommend.”

Posted 3 months ago

Good Morning, Please allow me to apologise for the delay in response. I can see the tracking information states your item has been delivered successfully. Our customer service team are currently investigating this further with the couriers, we will be in contact with an update once we have received further information regarding the location of your item. Kind Regards The Rug Seller

Posted 3 months ago

“I am so disappointed my order never arrived, please can you help, DX never delivered they promise every day 😢”

Posted 4 months ago

Hi Linda, Please allow me to apologise to hear of this. I can see a member of our customer service team has recently been in contact regarding your purchase. If there is anything else we can help with, please contact us and we will happily assist. Kind Regards The Rug Seller

Posted 4 months ago

“Terrible. I ordered my rug 17-days ago and still haven’t received it.”

Posted 6 months ago

Good Afternoon Robert, I do apologise for any issues caused. I can see we have provided further information regarding your order via email. Kind Regards The Rug Seller

Posted 6 months ago

“Still waiting for my rug”

Posted 6 months ago

Good Afternoon Carol, Please allow me to apologise to hear you have not as of yet received your order. I have taken a look into this and I can see our customer service team have contacted you this afternoon regarding an update on the item you kindly ordered with us. Kind Regards The Rug Seller

Posted 6 months ago

“Absolute shambles of a company. Very clever photography as rug looks nothing like picture, took 3 weeks to be delivered, went to wrong address then when delivered it was the wrong rug. Had to take pictures to prove it was the wrong rug, then pictures to prove I had wrapped it up properly to return or I WOULD BE LIABLE! Be prepared for constant hassle and no accountability for their error! They blame the supplier so wouldn’t compensate for any inconvenience as wasn’t their fault! JOKE!! 😡😡🤬🤬”

Posted 7 months ago

Good Afternoon Sarah, Firstly, please allow me to apologise to hear you are unhappy with the service you have received. I can see from our system that our Customer Service Team, on several occasions, apologised for the error and the inconvenience this may have caused you. Further to this, the request for images are part of our procedure, which are included within our terms and conditions which were accepted by yourself at the point of order. I can see this matter has now been resolved. Kind Regards The Rug Seller

Posted 7 months ago

“Have not received rug yet.”

Posted 7 months ago

Good Afternoon, I hope you are well. Please allow me to apologise to hear you have experienced issues with your order. I can see you have recently been in contact with our Customer Service Team and this has now been resolved. Kind Regards The Rug Seller

Posted 7 months ago

“I would not waste your money I ordered what should of been a pink and grey rug I received grey an cream rug and was told that is the rug I ordered same number in my opinion it is false advertising as you can see from the pictures When I rang to say about returning it, it would cost me further money to return it for a refund!! Absolute joke of a company save your money folks go else where”

Posted 9 months ago

Good Afternoon Chantelle, I can see from our system our customer service team have provided all necessary and correct details to you via email in regards to this order, we have also provided a step-by-step guide on how to arrange the return. Kind Regards The Rug Seller

Posted 7 months ago

“Bought a stripey runner for my kitchen (their recommendation) and the quality is dreadful. Either end has frayed within a couple of days and the surface of it has rubbed and pilled all along the length of it. I did send them an email about the poor state of it last week and they have not even bothered to respond.”

Posted 10 months ago

“we purchased a quilt cover. now we understand why they didn't describe the thread count in the description. the cotton was such low quality you can see through it and the navy blue colour was a faded version of the online picture. absolutely not worth the money and took 14 days to get here too. the website advertised their no quibble policy of returning items but the rug seller refused to have it back because we had opened the plastic packet - in fact it tore because it was so tightly packed in there! But how are you going to look at it unless you have taken it out! We hadn't used it, just looked at it. Feel very mislead by their policy advertised all over their website about no quibble returns and won't be recommending them. The rug we bought did like, but as not happy with their customer service, won't be returning here.”

Posted 11 months ago

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The Rug Seller Ltd is rated 4.7 based on 20,864 reviews