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The Rug Seller Ltd Reviews

4.7 Rating 20,864 Reviews

79 %

of reviewers recommend The Rug Seller Ltd

Company Reviews

Product Reviews

4.7

Based on 20,864 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 23rd April 2024

The Rug Seller Ltd 5 star review on 23rd April 2024

The Rug Seller Ltd 5 star review on 15th April 2024

The Rug Seller Ltd 5 star review on 10th April 2024

The Rug Seller Ltd 5 star review on 8th April 2024

The Rug Seller Ltd 5 star review on 24th March 2024

The Rug Seller Ltd 5 star review on 14th March 2024

648

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely rug however it arrived with stains!”

Posted 6 days ago

“We were very disappointed with the rug, rather than the service. The colour of the rug that arrived did NOT represent the colour shown on the website. The rug seller argued the point even though the images we took and supplied were clearly different. We were naturallly allowed a refund but they would not cover the postage as they said the item was not wrong. We got what we ordered. I think not.”

Posted 1 month ago

“Sold the rug then told us it was out of stock but at least it finally arrived when they said it would, and we were given the choice of waiting or getting a refund . It was the best value however”

Posted 2 months ago

“They supplied wallpaper that I could not find elsewhere, at that time. I t was delivered very quickly. Unfortunately it was not all from the same batch, but we managed to use different batches on different walls, so it didn't matter too much. But. Three rolls had been damaged on the ends and the decorators had to waste over two metres off the beginnings of the rolls. The rug seller only reimbursed me 10% for the rolls damaged. Not very happy.”

Posted 2 months ago

“It looks better in the photo. Disappointing . Poor quality”

Posted 3 months ago

“The quality of the rug was excellent but the colour was not as shown online ..it states cream but the colour is in fact beige... Unfortunately we can't return as it was then forwarded to Italy to be opened as a gift .. the colour been the only disappointment, but it would lead me not to purchase again..”

Posted 4 months ago

“Good product BUT you then get bombarded with emails and even asking them to stop they continue. I would not recommend this company not order from them ever again purely and simply because I do not like the huge amount of emails, it is called harassment. Shop elsewhere.”

Posted 4 months ago

Hi, Thank you for your feedback, we are pleased to hear you are happy with the item purchased. I have forwarded your details onto our marketing team and have requested for your details to be unsubscribed from our marketing emails. Kind Regards The Rug Seller

Posted 4 months ago

“Two of the rugs were nice, they were the blue style half moon rug and blue style oblong rug, however the blue in the picture was different to the actual rug when it arrived. It was slightly darker and we had put in for a Royal blue and these weren't. The mat was fine. We get to the circular rug and the colours definitely looked different to the picture. There was more or a mustard colour and the rug isn't very good quality. They have cut the knots on top of the rug in a few places and I imagine this will soon come apart.”

Posted 4 months ago

“They are ok but not the best quality”

Posted 4 months ago

“Rug was folded not rolled which made it extremely hard to get the creases out !. We had to steam iron it on the floor which was totally inconvenient and strenuous, and left feeling reluctant to order from you again I’m afraid . Also thinner than we thought but pattern is nice .”

Posted 5 months ago

“Gave rug away. It looked cheap and gaudy.”

Posted 6 months ago

“Nothing at all wrong with the rug but delivery is shocking , long winded and doesn’t arrive even when you get an email to say it will be with you that day , when it did finally arrive , the bag was all torn !”

Posted 7 months ago

“Think I got the wrong rug …… it was supposed to have black on it and it’s silver !”

Posted 8 months ago

“LOVE THE RUG BUT BIT SMALL ! IS IT AVAILABLE IN A LARGER SIZE PLEASE IF SO I WOULD LOVE S CIRCULAR RUG IN 5ft Circular Order 1079137 Royal Aubusson Circle Red C”

Posted 10 months ago

“Rug looks good. Outer packaging dirty which made the accompanying bedding order dirty, I am upset at this oversight. Rug ok as wrapped in three layers. Disappointed as Quidco discount was refused, can you explain this as the opportunity to use Quidco led to my decision to purchase?”

Posted 10 months ago

“I ordered a rug and had to repeatedly chase the delivery with two promised deliveries that never showed. After 3 weeks I asked for a refund and was told I’d need to wait until the rug had been returned the warehouse despite me never receiving it. Pretty disappointed.”

Posted 11 months ago

“I needed to return the rug I ordered on this occasion which I found to be complicated time consuming and costly. Not just a returns label is required, be aware.”

Posted 11 months ago

“Colour & edging of rug not as expected.”

Posted 11 months ago

“Unfortunately I still haven’t received my rug and was informed that the confirmation email that was sent to me advising me that my order had been dispatched was an error. When and if my rug arrives I may be in a better position to award more stars. Very disappointed at the moment.”

Posted 1 year ago

“good delivery service Colours as indicated online but disappointed with depth of pile,”

Posted 1 year ago

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The Rug Seller Ltd is rated 4.7 based on 20,864 reviews