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The Rug Seller Ltd Reviews

4.7 Rating 20,867 Reviews

79 %

of reviewers recommend The Rug Seller Ltd

Company Reviews

Product Reviews

4.7

Based on 20,867 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 23rd April 2024

The Rug Seller Ltd 5 star review on 23rd April 2024

The Rug Seller Ltd 5 star review on 15th April 2024

The Rug Seller Ltd 5 star review on 10th April 2024

The Rug Seller Ltd 5 star review on 8th April 2024

The Rug Seller Ltd 5 star review on 24th March 2024

The Rug Seller Ltd 5 star review on 14th March 2024

648

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expected it to be thicker considering the cost .”

Posted 2 years ago

“Good range of rugs competitively priced. Downside was response 're delivery which had to be chased up several times. I'm sure improvements could be made quite easily to improve the service.”

Posted 3 years ago

“Good product, service can be improved. At time of purchase a lead time of 2-3 weeks was quoted. After nearly 4vweeks it had not arrived, I chased The Rug Seller & was given a new delivery date which was met. If a delivery date is not going to be met, the vendor should be informing the customer.”

Posted 3 years ago

“The main carpet still moves but not as much with the gripper rug only 5out of 10 but thanx anyway”

Posted 3 years ago

“Delivery greatly delayed snow or covid? Rug itself thin and colour subdued Dissapointed”

Posted 3 years ago

“Wonderful rug, but sorely let down by the courier. Would recommend The Rug Seller, but not the courier they use! Hence the rating.”

Posted 3 years ago

“Nicely made rug but, the design does not emulate the designs presented on their website! This could be considered misleading.”

Posted 3 years ago

“I was very disappointed about my order. This item was displayed as Cream Rug, what I received was more Beige and Brown than Cream.”

Posted 3 years ago

“Rug was fine, the delivery was appalling. Each day for 8 days told it would arrive today with a timeslot and each day it never it never turned up with excuses. It was literally on the van within a mile of me! 8 working days later it finally turns up”

Posted 3 years ago

“Ordered a half moon rug to go in front of the fireplace. My error as i should have measured it first as its very small (a lot smaller than expected) and not big enough to sit in front of a fireplace.”

Posted 3 years ago

“Pleased with delivery service, lovely rugs. However one of my rugs had no serging on its edging, it was left bare just left raw, I e mailed to complain on 13th Jan, I quickly got a response saying my photos were put forward to the manufacturer & I was told I would be contacted shortly with their response & whether I would have to return my rug. 27th Jan !! STILL WAITING!!”

Posted 3 years ago

“We ordered 3 rugs 2 arrived in the timescale stayed on the website however the third I’ve had to chase up - since learned it is out of stock and there will be a delay - wished the website highlighted this if so I’ve ordered from a different site.”

Posted 3 years ago

“Our rug arrived and it was flawed, I emailed them including photos and saying we were happy to keep it but requested a reduction in the price we were charged but they have not responded. I have resent the email but no reply to that email either. Not good service”

Posted 3 years ago

“The rug arrived promptly and looks great. However, we have already filled our vacuum cleaner over 30 times with excess fluff, which is also covering most surfaces in our home and our clothes, and I'm sure it's not healthy for our puppy. Is this amount of shedding normal?!”

Posted 3 years ago

“Excellent delivery not to happy with product”

Posted 3 years ago

“Great rugs, Sent a rug back and it cost £45 so make sure you want it.”

Posted 3 years ago

“Product is good and at a reasonable price but delivery service is awful. Really disappointing experience and struggle to get my product”

Posted 3 years ago

“Rug is lovely. Delivery was chaotic.”

Posted 3 years ago

“I haven't recieved my rug. Yet!!”

Posted 3 years ago

“Not what we expected. The rug is a mid grey colour not charcoal as described. Delivery took a long time too however it was very well wrapped.”

Posted 3 years ago

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The Rug Seller Ltd is rated 4.7 based on 20,867 reviews