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The Rug Seller Ltd Reviews

4.7 Rating 20,880 Reviews

79 %

of reviewers recommend The Rug Seller Ltd

Company Reviews

Product Reviews

4.7

Based on 20,880 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 1st May 2024

The Rug Seller Ltd 5 star review on 23rd April 2024

The Rug Seller Ltd 5 star review on 23rd April 2024

The Rug Seller Ltd 5 star review on 15th April 2024

The Rug Seller Ltd 5 star review on 10th April 2024

The Rug Seller Ltd 5 star review on 8th April 2024

The Rug Seller Ltd 5 star review on 24th March 2024

649

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not of a quality I expected. Within a couple of weeks the natural weave rug started to unravel. We’ve always had these types of rugs and never had these problems. Once the weave started to unravel considerably in parts (about 6 weeks in). We contacted the Rug Seller, who then contacted the supplier. They replied by arguing that the supplier have had no complaints before, therefore it must be something we’ve done. I reassured the Rug Seller that we had maintained the rug according to all instructions. They argued that the rug was prone to pulling if it caught on something. This rug is in a room where there is almost zero footfall and no furniture on it. They replied with a copy-and-paste of the previous condescending email, refusing to do anything about it, arguing that ‘due to the time elapsed’ (a matter of weeks) the unraveling was due to wear and tear. The rug coat £319. Which works out around £40 a week for a rug that’s no longer fit for purpose. Naturally I would certainly never shop with them again.”

Posted 1 year ago

“Ordered a rug November/December 2022. Delivery was before Christmas. Then told delivery February 2023. Although I’ve asked for an update, not heard anything. An updated would be nice!”

Posted 1 year ago

“We bought 2 rugs. Returned them immediately as not right. The return parcel arrived & was signed for on 16th January, we are still awaiting confirmation & refund.”

Posted 1 year ago

“Rig was described as silver metallic Rug was 80% cream I made a complaint explaining this false advertising but was told to send it back for a refund at my cost Very bad customer service”

Posted 1 year ago

“After 1 week the corner of the rug started to unravel. I had only lightly hoovered it. They tried to say the hoover had caused the damage and wouldn’t exchange it.”

Posted 1 year ago

“Rug has lots of cloths dust my hoover got blocked and colour is totally wrong if you want return you have to pay delivery charge that is not fair at all specially if you are paying more then £500 pounds for item do t buy from this company not helpful at all not a single star they deserve”

Posted 2 years ago

“I was sent the wrong item to what I ordered! And to add the item was faulty, however I did receive a full refund quickly.”

Posted 2 years ago

“Not yet received the rug even though the delivery company said they have delivered it. So no idea where my rug is !”

Posted 2 years ago

“Very bad pictures. Not accurate at all. Considered as a non faulty return so need to return them on my charge.”

Posted 2 years ago

“Very poor quality and nothing like the pictures. Customer service wasn’t much help either. Now stuck with a rug totally different from what I ordered as retuning it will cost me £60”

Posted 2 years ago

“Stay well clear of this disreputable company. I was sent a rug that had been folded before it was rolled up and therefore had significant fold impressions , in my view permanent damage. I followed their return procedure for damage goods costing me £40 through their recommended carrier, which took a lot of time to arrange. They refused to refund the return cost and blamed their carrier for the damage. I wish I had read the reviews about this company before I ordered the rug and I would have stayed well clear. Their customer service representative said she agreed that I was treated harshly but was powerless because her manager told her not to refund . As I said a disreputable company. Learn from my experience and save a lot of disappointment and stay well away.”

Posted 2 years ago

“Emailed on July 21st 22021 re receiving wrong item. Still awaiting response.”

Posted 2 years ago

“Awful. Rug has damaged area. Contacted them soon as I opened the package and noticed the patch of damage. 2 weeks later I am waiting on them telling me how to return for a refund despite 3 emails from me to them.”

Posted 2 years ago

“Absolutely diabolical. Order a rug which was supposedly in stock 2 weeks ago, still not received it, left 4 message nobody calls me back. Will not buy again. Avoid at all costs.”

Posted 2 years ago

“We were happy with the delivery service but having to return our rug it cost us £37.74. It was extremely difficult to find a courier who was willing to uplift it. I will not in the future use your company again. I have over the years used your company a few times”

Posted 2 years ago

“Scammers my rugs where both faulty and will not accept return or participial refund no communication and when there was it was Berry unprofessional and rude”

Posted 2 years ago

“Would diffenetly NEVER shop with this company again I received a rug with 3 perfectly cut corners and one corner cut short ,they insisted that it was the style of the rug and it wasnt faulty was not fit for purpose and refused to pay postage for return ,I have learned to now read reviews before I order anything online”

Posted 3 years ago

“We are still awaiting delivery placed early March & awaiting information why it has not arrived? We have paid in full?”

Posted 3 years ago

“Ordered some artificial grass on the 28th March 2021 which came with express 1-3 day delivery. It is now the 15th April 2021 and I still haven't received my products despite regular assurances that it was on it's way. I have had to take time off to accept a delivery that never turned up on 3 occasions, and had to cancel a fitter at my own cost at late notice twice. The blame has been directed at the delivery company, Tufnells (who I have tried to no avail to contact directly), but regardless, this whole experience has been, and continues to be, an absolutely disaster.”

Posted 3 years ago

“I ordered a beige and green rug and received a rug the next which was green and grey. Nothing like the photos and when I contacted The Rug Seller their response was 'Although we overtly endeavour to have the website photographs as true to the colouring of the rugs in real life, we regrettably cannot ensure that they are 100% accurate. The fundamental reason for this is that contrast settings on laptops, phones and other devices can manipulate the colourings from device to device and in turn in real life, as an online company this is regrettably something we cannot combat against' So beware if you are wanting colours to match your decor. See attached photos”

Posted 3 years ago

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The Rug Seller Ltd is rated 4.7 based on 20,880 reviews