Ordered some artificial grass on the 28th March 2021 which came with express 1-3 day delivery. It is now the 15th April 2021 and I still haven't received my products despite regular assurances that it was on it's way. I have had to take time off to accept a delivery that never turned up on 3 occasions, and had to cancel a fitter at my own cost at late notice twice. The blame has been directed at the delivery company, Tufnells (who I have tried to no avail to contact directly), but regardless, this whole experience has been, and continues to be, an absolutely disaster.