Stay well clear of this disreputable company. I was sent a rug that had been folded before it was rolled up and therefore had significant fold impressions , in my view permanent damage. I followed their return procedure for damage goods costing me £40 through their recommended carrier, which took a lot of time to arrange. They refused to refund the return cost and blamed their carrier for the damage. I wish I had read the reviews about this company before I ordered the rug and I would have stayed well clear. Their customer service representative said she agreed that I was treated harshly but was powerless because her manager told her not to refund . As I said a disreputable company. Learn from my experience and save a lot of disappointment and stay well away.