I purchased a rug online and was pleased that it arrived quickly. Unfortunately it was not the rug that I ordered. The packaging had the correct details of the correct rug but the item inside was not that. I was disappointed with the delay in getting a response from the dispatch manager. I was told he would telephone me within 24 hours but he never has. The correct rug eventually arrived after two weeks and I thought that the delivery man would simply take away the incorrect rug at the same time. No. I had to wait at home on another day for the same guy to return and collect that. No apology, and no communication from the Rug Seller. I would not do business with this company again. The rug is of good quality but the service is not!