I'm sure these guys are nice people, and I think they genuinely tried to help, but the difficulty I have had in getting hold of a twin pack of rugs I ordered makes me think the place is disorganised at best. I had to call and email many times and only just before Christmas did I get the second rug of what is described on the website as a 'twin pack' of Carlucci rugs which was ordered late November. Even with the last delivery which clearly states on the paperwork "Give customer full 2 pack" I still got only one rug. The website and order form clearly states 'twin pack' but they seem to be able to deliver only a single, so beware! At least I have now got the 2 I ordered so I'm drawing a line under it and learning from the experience...