Terrible company, took my money then told me rug wasn't in stock and offered refund. I agreed to refund but it was never given. Then they decided to send a rug I hadn't ordered. Many ignored emails later it took 4 phone calls from them to establish what rug they had sent me as they 'send out over 300 hundred rugs a day' so shouldn't be expected to know what every customer has been sent. They also couldn't authorise a refund until this was established and a collection of wrong rug organised. In the end I had to send them a photo from their own website of the rug I ordered and the one I was sent. I'm waiting on all day today for the collection as they couldn't give me a time. Still no refund. Extremely unhappy and will never use this company again. Customer service non existent.