First ordered my rug in October 2015 and got a refund in December as I was fed up of waiting for it to arrive,the customer service advisors were very helpful and apologetic but why does the Internet let you order if the rug is not available? Anyway decided to try again in January so I phoned and my call was answered by Jack who was very helpful and is a credit to the company,he rang the suppliers,rang me back and said the rug was available and would be with me in 5 days and true to his word it was, a big Thank You Jack for being so helpful, friendly and efficient keep up the good work. ( you might get a pay rise now!!!)