It was a pity that my order was taken by a young lady who obviously had had a really bad night, I had to give her my name, address and email and all the ordering details at least three times and repeat myself, I felt that she really was not with it at all. I then did not receive an email to confirm my order after asking for it twice, so in fact I was a little nervous that the rug was not going to appear at all. The rug was not delivered on the day it was supposed to be delivered because apparently the courier could not find our house (which is on a main road); he could have telephoned us if he had had our telephone number. I then had to chase the courier company to find out about our order and eventually it was delivered the next day. Pity, because the rug is nice.