The order and delivery were prompt. And free delivery. I was not happy with the quality of my order as disliked the finish at the edge of the rugs as it seems very rough and white treads on one of the rugs. It is difficult to find the returns policy so contacted them. I had to pay to get the rugs back £ 40.00 which I have to pay until they decide if there is an issue with the quality. After I had rolled and packaged them to return the rugs the person in the company said I needed to take a photo of the rugs and send that too them. I asked where was that in the small print? Not there! Returns policy in small print? Not good at all. I would not order unless you know you want the rugs and can be sure you will not have to pay a lot of money to return them.