Rug seems to be as described and ordered - good value for money. However the delivery process was less than satisfactory as the company used-UPS - were clearly inefficient. I was given a date of proposed delivery and was actually in when delivery was first "attempted" but did not hear any doorbell or knocking. Discovered a card later that morning but it had not been fully completed so I could not ascertain which collection point it had been taken to. No real option but to request another delivery - impression given was that it would be the next day but waited in all day to no avail. Third day it arrived just as I was going out. Communication must be improved to effect a good service.