Your website was easy to use, there was its of choice and I am very happy with the rug. The delivery service was not good however. I knew that I would not be here on the day they were going to deliver. I tried to contact the delivery firm directly but that proved impossible. I emailed your customer service who replied promptly. They explained that they couldn't ask for a delivery on a particular day but would tell the delivery company that I would be unavailable on the day suggested. I arrived home very late that day to find that they had delivered the rug and left it in an unlocked bike shed on the front drive.