The raspberry rug I ordered came quickly & was of good quality & very lovely indeed so I have no issues there. However I had emailed before ordering to check on the colour. The pic showed it very dark & def not what I wanted but the close up was lighter/brighter & what I was looking for. I was promptly emailed back & told the true colour was the ilight bright shade so I orddered. I paid an extra £15 for delivery to NI. As lovely as the rug is I was very disappointed to find it was the darker shade, more like a deep dark wine. I decided to return it thinking it would be collected for me by the same courier and I would again pay the extra £15 delivery. However I was told I had to arrange a courier myself, something I have never done. It has proved impossible. I was quoted £90 by 1 company!!!! Anyone else reasonable, under £20 had a size limit of 150cm. My rug measured approx 160/65cm. I even contacted the co who delivered it & was told they do not pick up from my postcode. I feel very let down & abandoned by this company & am now left with a £130 ish rug that I have no use for. There customer care is the poorest I have ever experienced.