Sent the wrong colour rug and delivered to house across the street in error, I was home and saw the van pull up. I called to advise the position and they informed me that the correct rug would arrive within a few days and we would swap the rugs, the courier duly arrived on time but didn't swap, said another driver would be coming. Nobody came that day or the day after so I left the rug behind my door and got a call over a week later saying they had tried to collect on 4 occasions, but I live alone and work, and no cards posted through by the courier. They said they couldn't accommodate me on with a suitable collection time so in the end I gave up and paid for both rugs to save further hassle and cut ties. My experience was a poor one with The Rug Seller, and definitely wouldn't use again.