Ordered the rug with ease on the website with no problems. Transaction went through, money taken. Then was informed the rug was out of stock and was on a container ship! We only had information after chasing this up ourselves. We were told rough dates but it took months! We were then told the first week of January and it came the second week. Poor initial communication. Staff always polite through email but it's left to the customer to do all the chasing. If the product is going to take months (about 3) this should be emphasised when ordering. Not good enough!