Whilst your service is efficient your product (rug gripper 120 x 120) does not live up to its specification. You very clearly state in your publicity it "prevents your rugs ... from slipping and sliding........including ...CARPET..." This product is no better than any other I have tried. The rug is adjacent to my bed and is on top of the fitted carpet (the rug is same quality/colour/weight). The rug has moved as the rug gripper fails to hold it in place and the gripper is now exposed. I have had to move the rug several times to cover the gripper but the rug still moves. I have rated you in regard to your product not your company.