This is most appalling supplier I have ever reviewed. I ordered my rug back in early November and am STILL waiting. I have spoken to customer services many times. In January I was assured it would arrive no later than the 5th or 6th. It didn't arrive. Then they said February 5th or 6th. Didn't arrive. Then I called back in February and spoke to a guy called James who I found to be head of customer service. He told me he would contact suppliers and call me back in 10min. Waited over half an hour, heard nothing back. Called back to speak again to James who told me he had been waiting to hear back from suppliers without even forwarning me. Eventually told it was in the country but would arrive on 21st or 22nd. Called back on 21st of February to find wasn't in country after all but still on container ship and would be arriving on 16th March. This has been close to half a year wait!!! Would not give me suppliers number either to contact direct but just a literny of apologies and no action.