The rug we received, did not look at all like the one on the website. We looked on different computers/phones and got opinion from friends. When we sent the photo of the one received to customer services they were defiant that it looked the same. It clearly does not. They would not arrange for the rug to be sent back, we have had to do it. This was not a case of received an item and deciding we didn't like it, it was receiving an item that looked completely different to what was displayed. It is a shame as we have used the Rug Seller many times before and have recommended the site, however, we will not be doing either from now on.