Hi I purchased 2 rugs from this company just under 2 years ago both have been shedding fibers for all of that time which we regularly vacuumed off about 6 months ago no matter how often we vacuumed these tufts would not come off and have now turned into tiny black baubles that will not come of unless you cut them. I explained all this to the company and they said that shedding will occur throughout the life of the rugs this was never mentioned in the original description and they are now not tufts they are black baubles that cannot be removed at all. Having said that my question was if shedding as they call it will occur throughout the life of the rugs in normal use how long will it be before bald patches appear. The company have offered very little explanation or help with this matter and I have now referred the matter to my local trading standards. So beware when buying rugs from this company that you ask for a full explanation about shedding as they call it as I am now 2 years down the line and have 2 rugs at a cost of approx £400 that are usless and certainly not fit for purpose . Incidentally when replying to my emails they referred to hoovering all the time I had to point out to them there is no such thing as hoovering Hoover is a brand name very unprofessional.