The rug is lovely, the delivery service however is a different story. UPS firstly tried to deliver the rug to the wrong house, when told by the occupier that it wasn't theirs they went to the house next door (also the wrong house) and dumped it on the drive and left it there. Fortunately the person at the first house was watching and came to tell us. My husband then went to collect - having to carry the rug quite some distance. It specifies on the website that a signature is required but clearly the delivery company don't give a toss. We were lucky even to get the rug.