The carpet came faulty, i asked for another one proving with pictures that it was faulty and I've been told that it was the design but on the web site is different. They offered me a refound but the item has to be delivered back within 6 days from the delivery and between the time I notice the fault, call, send email and get an answer I wouldn't never got my refund. The guy I made correspondence wasn't empathic at all and just on the top of all 2 days after I found the same identical rug on my local market for 30£ less and it wasn't faulty. Now I've covered the faulty side with a chair so at least I can live with it.