Rug was delivered with 2 black oil spots on. Notified rug seller and sent photos advising I didn't want an exchange just a refund. No call back from you I had to call again was advised a replacement was on order from suppliers. Again advised no exchange just refund. You arranged collection of faulty goods with ups and promised refund once goods received back to you. 6 days later and many phone calls later I still have the faulty rug as ups have not collected several times and rug seller still has my money. Totally fed up of it all.
7 years ago
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